Sales & Refund Policies

Seat Availability for Trainings

The number of seats for our open-enrollment workshops and our application-based trainings is limited by the physical training space that is reserved for the event. Please complete your registration or submit your application at your earliest convenience, as we will not guarantee a seat for you until we have received your registration or tuition payment.

Refund Policy for Live-Remote Trainings

Registration fees for non-application-based workshop trainings, minus a $50 service charge, will be refunded to participants who send a written cancellation postmarked or emailed at least 15 days before the training. No refunds will be made thereafter. A colleague may be substituted if Behavioral Tech, LLC is notified at least 2 weeks before the training. For application-based trainings, please refer to the cancellation policy listed in the training description.

We cannot retroactively issue a refund for unused promotional codes. Refunds will not be granted for orders that did not include a valid promotional code at the time of payment.

Limits of Liability

Behavioral Tech is not responsible for any presenters’ or participants’ statements, acts, materials, or omissions. The use of audio or video recording devices is not permitted at any activity. Trainers and content are subject to change without notice in the event of circumstances beyond our control.

Policies for Books, CDs, and DVDs

Any physical product may be returned as long as it is received by Behavioral Tech within 30 days of delivery, the product is in the original packaging (including the shipping container) and in the same condition as sold. Once the product(s) are returned, a refund, less shipping & handling and a processing fee will be provided.

All packaging containing products being returned must clearly display a return label provided by Behavioral Tech. To obtain a return label please contact our Customer Service Department at:

Order cancellation requests can only be honored if a product has not yet shipped. In the case that an order cancellation is made prior to the order being shipped, a refund will be issued minus a $10.00 processing fee.

Virtual products, including but not limited to streaming videos and e-books, are not refundable.

Returned Check Policy

For any returned check, the customer will be contacted via e-mail or telephone and made aware of the situation. At the time of notification, the individual/agency will be given an opportunity, and payment options, to pay the amount in full including return check fees ($35.00 per returned check). Returned checks remaining unredeemed after 60 days may be forwarded to a collection agency with the customer bearing the additional collection cost.